Privacy Policy

1. Introduction

Habibti ("we," "us," or "our") operates the website and service at habibti.chat ("the Service"). Habibti is a live video chat platform that pairs users for short, anonymous video conversations. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our platform.

By creating an account or using Habibti, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Service.

If you have questions about this policy, contact us at loveisblindhabbibi@gmail.com.

2. Information We Collect

2.1 Account and Profile Information

When you register and create a profile, we collect the following information:

• Email address (via third-party authentication)
• Display name
• Age and date of birth (used for 18+ age verification)
• Country and approximate location
• Languages spoken
• Profile photo (optional)
• Optional preferences you choose to share to improve pairing quality

2.2 Authentication Data

We use a third-party authentication provider (such as Google OAuth) for sign-in. When you authenticate, the provider shares your name, email address, and profile picture with us. We do not receive, process, or store your authentication password. Your sign-in credentials are managed entirely by the authentication provider.

2.3 Usage and Activity Data

We automatically collect information about how you use the Service, including:

• Video call history (timestamps, duration, and pairing identifiers)
• Pairing queue activity and preferences
• Device type, operating system, and browser information
• IP address and approximate geographic location
• Pages visited, features used, and interactions with the platform
• Referral source (how you found Habibti)

2.4 Video Call Data

Habibti facilitates live video calls between paired users. We do not record, store, or monitor the audio or video content of your calls. Call metadata (such as start time, end time, duration, and participant identifiers) is collected for service operation, billing, and safety purposes. Video and audio streams are transmitted in real time through our video communication provider and are not retained after the call ends.

2.5 Payment Information

Subscription payments are processed by our third-party payment processor. We do not directly collect, store, or have access to your full credit card number, debit card number, CVV, or bank account details. Our payment processor handles all payment data in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). We receive and retain only your subscription status, plan type (monthly or annual), transaction identifiers, billing dates, and payment confirmation records.

2.6 Abuse Report Data

When a user submits an abuse report during a video call, a screenshot of the active call may be automatically captured and attached to the report. These screenshots are used solely for reviewing and resolving safety complaints. They are stored securely with encryption, and access is strictly limited to our trust and safety team.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create, manage, and maintain your account and profile
• To pair you with other users for video calls based on availability and any preferences you have set
• To facilitate live video calls between paired users
• To process subscription payments, manage billing cycles, and handle refund requests
• To investigate abuse reports, enforce our community guidelines, and maintain user safety
• To send you important service-related communications, including account status updates, billing notifications, and safety alerts
• To improve and optimize our pairing logic, platform features, and user experience
• To detect, prevent, and address fraud, security breaches, and technical issues
• To comply with applicable legal obligations, resolve disputes, and enforce our Terms of Service
• To generate aggregated, anonymized analytics about platform usage (which cannot be used to identify individual users)

We do not sell, rent, or trade your personal information to third parties for their marketing or advertising purposes. We do not use your data to serve third-party advertisements.

4. Third-Party Services

We rely on trusted third-party service providers to operate the platform. These providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data and not use it for any other purpose. Our third-party providers include:

• Authentication provider: Processes your sign-in and provides your basic profile data (name, email, profile picture) to us.
• Payment processor: Handles all payment transactions, subscription billing, and related financial data. Your payment card details are stored and processed exclusively by the payment processor in compliance with PCI-DSS standards. We do not have access to your full card number.
• Video communication provider: Facilitates real-time video and audio calls between users. Call streams are processed in real time and are not recorded or stored by us or the provider after the call ends.
• Cloud hosting and storage: Hosts our servers, databases, and application infrastructure.
• Analytics: We may use basic analytics services to understand platform usage patterns and improve the Service.

We do not share your personal information with third parties for advertising purposes. We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Storage and Security

Your data is stored on servers located in the United States and may be processed in other regions where our service providers operate. We implement industry-standard security measures to protect your personal information, including:

• Encryption in transit (TLS/HTTPS) for all communications between your device and our servers
• Encryption at rest for stored personal data
• Secure authentication via OAuth 2.0
• Role-based access controls limiting employee and contractor access to personal data on a need-to-know basis
• Regular security reviews and vulnerability assessments of our infrastructure
• Secure, encrypted storage of abuse report screenshots with restricted access

While we take reasonable and appropriate measures to protect your data, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information. If you become aware of any unauthorized access to your account, please contact us immediately.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential cookies: These are required for the Service to function properly. They manage your session, maintain your authentication state, store security tokens, and remember your preferences. You cannot opt out of essential cookies without losing access to the Service.
• Analytics cookies: We may use basic analytics tools to understand how users interact with our platform, including page views, feature usage, and navigation patterns. This data is used to improve the Service and is not shared with advertisers.

We do not use third-party advertising trackers, retargeting cookies, or cross-site tracking technologies. You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from using the Service or cause it to function improperly.

7. Your Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal data. To exercise any of these rights, please contact us at loveisblindhabbibi@gmail.com.

7.1 General Rights (All Users)

• Right of Access: You may request a copy of the personal data we hold about you. We will provide this information in a commonly used, machine-readable format within 30 days of your verified request.
• Right to Correction: You may update or correct inaccurate information in your profile at any time through your account settings, or by contacting us.
• Right to Deletion: You may request deletion of your account and all associated personal data. See Section 8 for details on our deletion process and timelines.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format (such as JSON or CSV) for transfer to another service.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

7.2 European Economic Area (GDPR)

If you are located in the European Economic Area (EEA), you additionally have the right to:

• Restrict or object to certain types of processing of your personal data
• Object to processing based on our legitimate interests
• Lodge a complaint with your local data protection supervisory authority

Our legal bases for processing your data under the GDPR include: performance of our contract with you (providing the Service), legitimate interests (platform safety, fraud prevention, and service improvement), and consent (where specifically requested).

7.3 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what categories of personal information we collect about you and the purposes for which it is used
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information (we do not sell or share personal information for cross-context behavioral advertising)
• Correct inaccurate personal information
• Not be discriminated against for exercising your privacy rights

To submit a request under the CCPA/CPRA, contact us at loveisblindhabbibi@gmail.com. We will verify your identity before processing your request.

8. Data Deletion

You can delete your account at any time through the app settings. When you delete your account:

• Your profile information, photos, and preferences are permanently removed from our active database within 30 days of your deletion request.
• Your call history and pairing history are anonymized so they can no longer be associated with you.
• Abuse report data (including any screenshots in which you appear) may be retained for up to 12 months after report resolution for safety and legal compliance purposes.
• Billing records and transaction history may be retained as required by applicable tax, accounting, and financial regulations.
• Backups containing your data are purged within 90 days of account deletion.

To request data deletion without accessing your account, email loveisblindhabbibi@gmail.com from the email address associated with your account. We will verify your identity and process the request within 30 days.

9. Data Retention

We retain your personal data for as long as your account is active and as necessary to provide the Service. Specific retention periods include:

• Profile data: Retained until you delete your account
• Call metadata: 12 months after the call occurred
• Abuse report screenshots: Up to 12 months after report resolution
• Payment and billing records: As required by applicable financial and tax regulations (typically 7 years)
• Pairing queue data: Temporary; cleared after each session ends
• Usage analytics: Aggregated and anonymized data may be retained indefinitely for service improvement

After the applicable retention period expires, your data is either permanently deleted or anonymized so that it can no longer be associated with you.

10. Age Restriction (18+)

Habibti is intended strictly for users aged 18 and older. We do not knowingly collect, solicit, or store personal information from anyone under the age of 18. We do not knowingly allow anyone under 18 to register for or use the Service. If we become aware that we have collected personal information from a user under 18, we will immediately terminate their account and permanently delete all associated data. If you believe a minor is using our Service, please report it to loveisblindhabbibi@gmail.com.

11. Abuse Reporting and Safety

Our platform includes an in-call abuse reporting system designed to protect users during video calls. When a report is filed:

• A screenshot of the active video call may be automatically captured and attached to the abuse report.
• Screenshots are encrypted in transit and at rest, and stored securely with restricted access.
• Only authorized members of our trust and safety team can view abuse report screenshots.
• Screenshots are used solely for the purpose of reviewing and resolving the specific report and are deleted within 12 months of resolution.
• If a report leads to legal proceedings, associated data may be retained longer as required by law.

By using the video call feature, you acknowledge and consent to the possibility that screenshots may be captured if another user reports the call. This measure exists solely to protect all users from harassment, abuse, and violations of our community standards.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including the United States. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information, including the use of standard contractual clauses approved by relevant authorities, and compliance with applicable data transfer regulations such as the GDPR.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (sent to the address associated with your account) or through a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of Habibti after the updated Privacy Policy becomes effective constitutes your acceptance of the changes. We encourage you to review this page periodically for the latest information about our privacy practices.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our privacy practices, please contact us at:

Email: loveisblindhabbibi@gmail.com

Website: habibti.chat

We will respond to all privacy-related inquiries and requests within 30 days.